Get customer insights through AI-driven conversation. At scale.
The following are write-ups of frameworks and systems that I've developed over the years to make teams more effective. Most of them have a customer experience flavor, but they all contain useful lessons that can apply to most teams in a startup company.
A better framework for evaluating and improving how your organization handles customer feedback.
The Five Love Languages of Finance:
Talking to your CFO about CX
5 ways support leaders can transform their organization to value driver
Organizing Your Team around Problem Structure
Categorizing support issues can be tricky. I will help you make it better.
Flattening Orgs for Smarties
Everyone loves to talk about flattening the org, but few succeed.
A philosophy and framework for hiring the best talent for your team
Success ❤️ Support: Together Forever
Ways to create synergy between two critical teams that often don't work well together