Hi! Iām Kincy Clark, a CX consultant and leadership coach.
If you want a customer-facing organization that thrives in your chaotic startup environment, you've come to the right place. I build support teams that create business value, treat customers right and attract great talent. And scale with your startup.
I partner with early stage startups by:
- Finding great people for your team who adapt quickly to changing priorities
- Setting up lightweight systems that you won't immediately outgrow
- Establishing a culture of value creation, not cost center
- Building trust with your product & engineering teams
- Developing strategy that aligns and adapts to your business
I partner with growth stage companies by:
- (re)designing your CX to scale sublinearly
- ensuring your CX teams are aligned with the business
- creating a great experience for your customers when they need help
- coaching & mentoring CX leaders for effectiveness
I coach tactical & operational leaders by:
- actively listening to gain a deep understanding of their environment
- ask tough questions that force thinking
- provide techniques to deepen their understanding
- offer guidance based on their context (not my experience)